Business Choice Awards 2022: Printers
Possibly your part has tried to become paperless—using PDFs for documents, switching to digital signatures, etc. Simply chances are, you still take to print things out. Information technology's just how things still are today, in any business. Only that doesn't mean your work should suffer by having a bad printer.
That's why every year we inquire our readers to rate the very best printers, based on what they employ every twenty-four hour period at work. The questions take into account the reliability of the printers, services offered for tech support and repairs, merely virtually importantly, how people feel about their work printers and if they'd ever recommend printers from the same brand manufacturers to their colleagues.
This is the 5th year nosotros've rated work printers, and for the fifth time we're giving away the Business Choice honour to the same manufacturer PCMag readers recommend to us once more and again. Read on to see which brand you lot should use at your office.
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Printers for Work
Brother International is in a class by itself when it comes to printers recommended for the part (and at home). Continuing a tendency it began concluding twelvemonth, Blood brother kicks off with an overall score that makes itt clear readers love their Blood brother.
It didn't take much for Brother to win—information technology only had to stay with the aforementioned overall score (and ancillary scores) it had in 2022. Information technology did just that, with an overall eight.6 (out of 10 as the best), but like last year.
Brother also topped or tied in every other category we measured. It tied with HP for setup satisfaction with an viii.8. It was on top for reliability (eight.ix) and the likelihood to get a recommendation (eight.7). That terminal ane just translated to a Net Promoter Score (NPS) of 57 per centum, but that'due south the atomic number 82 for this product category, fifty-fifty if it'southward non a ringing endorsement NPS-wise. Brother as well had the lowest percentage of people needing tech support (7 percent) or production repairs (2 percentage)—both improvements over concluding year, as well.
Epson has to be singled out and not for something positive: last year it was in second place with a respectable eight.2 overall score. This year, information technology dropped a half point to seven.seven, which is non a great sign. Epson was as well downward in reliability (eight.0, down from 8.5) and recommendation (7.7, downward from viii.2). The other vendors with results this twelvemonth are big names like HP and Catechism; both had an 8.1 overall score last year. Canon remains in that spot, while HP ticked up a notch to viii.2 overall. Samsung was in the mix final twelvemonth, but didn't go enough responses to make the cut for 2022.
See all of our survey results for concern printers.
WINNERS: PRINTERS AT Work
Brother
Oh, Blood brother... how practice you lot do it? Year in and year out, the company has walked away with the highest award we can give in printers, both for play at home and for getting serious work washed. This year is no exception; it would take serious missteps for the visitor to get anything less than beloved at this point.
Methodology
Nosotros e-mail survey invitations to PCMag.com community members, specifically subscribers to our What'due south New Now mailing list. This survey was hosted by Equation Inquiry, which also performs our information collection. This survey was in the field from June 4, 2022 through June 25, 2022.
Respondents were asked to rate their piece of work printer using multiple questions well-nigh their overall satisfaction with the solution, as well every bit experiences with technical support within the by 12 months.
Considering the goal of the survey is to understand how the email marketing solutions compare to one another and not how 1 respondent'south experience compares to another'south, nosotros employ the average of the electronic mail marketing solutions' rating, not the boilerplate of every respondent's rating. In all cases, the overall ratings are not based on averages of other scores in the table; they are based on answers to the question, "Overall, how satisfied are yous with your printer?"
Scores not represented every bit a percent are on a scale of 0 to 10 where 10 is the best.
Net Promoter Scores are based on the concept introduced past Fred Reichheld in his 2006 best seller, The Ultimate Question, that no other question can better define the loyalty of a company's customers than "how likely is it that you lot would recommend this company to a friend or colleague?" This measure of brand loyalty is calculated by taking the percent of respondents who answered 9 or 10 (promoters) and subtracting the percent who answered 0 through 6 (detractors). (For more, read PCMag'due south Top Consumer Recommended Companies for 2022.)
If yous would similar to participate in PCMag's monthly Readers' Choice surveys and to be eligible for our monthly sweepstakes promotion, please sign up for What's New At present today.
About Eric Griffith
Source: https://sea.pcmag.com/news/28409/business-choice-awards-2018-printers
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